Marketing Communications: Integrating Online and Offline, Customer Engagement and Digital Technologies By: Pr Smith, Ze Zook Read more
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture By: Robert Spector, breAnne O Reeves Read more
MANNING FIGHTING CHURN CUSTOMER BEHAVIOR LOAD THE EVENT DATA INTO POSTGRESQL AND RUN ANALYTICS-iLLiTERATE Read more
Digital Customer Service: Transforming Customer Experience for an On-Screen World By: Rick DeLisi, Dan Michaeli Read more
The Art of Excellent Products: Enchanting Customers with Premium Brand Experiences By: Riccardo Illy [Audiobook] Read more
Digital Customer Experience Engineering: Strategies for Creating Effective Digital Experiences By: Lars Wiedenhoefer Read more
The Widest Net: Unlock Untapped Markets and Discover New Customers Right in Front of You By: Pamela Slim [Audiobook] Read more
Building a StoryBrand: Clarify Your Message So Customers Will Listen (mobi) By: Donald Miller Read more
Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth By: Jay Baer, Daniel Lemin Read more
The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave By: Robbie Kellman Baxter Read more
Ask: The Counterintuitive Online Formula to Discover Exactly What Your Customers Want to Buy create a Mass of Raving Fans and Take Any Business to the By: Ryan Levesque Read more
Inspired: How to Create Tech Products Customers Love, Second Edition By: Marty Cagan [Audiobook] Read more
Customer Education: Why Smart Companies Profit by Making Customers Smarter By: Adam Avramescu Read more
Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees By: Doug Lipp [Audiobook] Read more
Let the Cash Flow: A Practical Guide to Getting Paid on Time by Your Customers By: Simon J Littlewood, Mark Laudi [Audiobook] Read more
Get Along with Anyone, Anytime, Anywhere!: 8 Keys to Creating Enduring Connections with Customers, Co-Workers Even Kids! By: Arnold Sanow, Sandra Strauss Read more
Lean Customer Development: Building Products Your Customers Will Buy By: Cindy Alvarez [Audiobook] Read more