Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists By: Shep Hyken [Audiobook] Read more
Can Your Customer Service Do This: Create an Anticipatory Customer Experience That Builds Loyalty Forever By: Micah Solomon [Audiobook] Read more
The JOLT Effect: How High Performers Overcome Customer Indecision By: Matthew Dixon, Ted McKenna Read more
Transform Customer Experience: How to achieve customer success and create exceptional CX By: Isabella Villani [Audiobook] Read more
The Brand Flip: Why Customers Now Run Companies–and how to Profit from it : a Whiteboard Overview By: Marty Neumeier Read more
Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock By: Larry Selden, Geoff Calvin Read more