Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists By: Shep Hyken [Audiobook] Read more
Can Your Customer Service Do This: Create an Anticipatory Customer Experience That Builds Loyalty Forever By: Micah Solomon [Audiobook] Read more
The JOLT Effect: How High Performers Overcome Customer Indecision By: Matthew Dixon, Ted McKenna Read more
Transform Customer Experience: How to achieve customer success and create exceptional CX By: Isabella Villani [Audiobook] Read more