Linux Academy Amazon Connect Essentials-APoLLo

  RELEASE  Linux.Academy.Amazon.Connect.Essentials-APoLLo
      URL  www.linuxacademy.com
   SOURCE  Linux Academy
  UPDATED  
     DATE  2/21/2020
 ex.FiLES  No
                GROUP  NOTES 
                                             xS2k19

43M	1.Course.Introduction
5.5M	1.Course.Introduction/399-4981-1 - Course Introduction.mp4
3.9M	1.Course.Introduction/399-4981-2 - About the Author.mp4
33M	1.Course.Introduction/399-4981-3 - Creating an AWS Account.mp4
6.7M	10.Conclusion
6.7M	10.Conclusion/399-4985-1 - What's Next.mp4
220M	2.Amazon Connect Fundamentals
54M	2.Amazon Connect Fundamentals/399-4982-1 - Contact Center Basics and Key Components.mp4
34M	2.Amazon Connect Fundamentals/399-4982-2 - Contact Center Costs.mp4
109M	2.Amazon Connect Fundamentals/399-4982-3 - Amazon Connect Costs and Benefits.mp4
25M	2.Amazon Connect Fundamentals/399-4982-4 - Summary and What's Next.mp4
439M	3.Scenario.Gathering.Requirements
54M	3.Scenario.Gathering.Requirements/399-4983-1 - Scenario Introduction.mp4
119M	3.Scenario.Gathering.Requirements/399-4983-2 - Customer and Business Requirements Part 1.mp4
43M	3.Scenario.Gathering.Requirements/399-4983-3 - Customer and Business Requirements Part 2.mp4
57M	3.Scenario.Gathering.Requirements/399-4983-4 - Agent Requirements.mp4
93M	3.Scenario.Gathering.Requirements/399-4983-5 - Infrastructure and Management Requirements.mp4
75M	3.Scenario.Gathering.Requirements/399-4983-6 - The Requirements Document.mp4
206M	4.Implementing.Amazon.Connect
70M	4.Implementing.Amazon.Connect/399-4984-1 - Creating a Contact Center Part 1.mp4
51M	4.Implementing.Amazon.Connect/399-4984-2 - Creating a Contact Center Part 2.mp4
86M	4.Implementing.Amazon.Connect/399-4984-3 - Configuring Inbound and Outbound Calls and Numbers.mp4
1.2G	5.Connect.Call.Architecture
95M	5.Connect.Call.Architecture/399-4997-1 - Creating Queues, Routing Profiles, and Contact Flows Part 1.mp4
84M	5.Connect.Call.Architecture/399-4997-10 - Adding a Lex Bot Part 2.mp4
112M	5.Connect.Call.Architecture/399-4997-11 - Adding a Lex Bot Part 3.mp4
72M	5.Connect.Call.Architecture/399-4997-2 - Creating Queues, Routing Profiles, and Contact Flows Part 2.mp4
118M	5.Connect.Call.Architecture/399-4997-3 - Contact Flow Architecture.mp4
118M	5.Connect.Call.Architecture/399-4997-4 - Building a Contact Flow Part 1.mp4
86M	5.Connect.Call.Architecture/399-4997-5 - Building a Contact Flow Part 2.mp4
128M	5.Connect.Call.Architecture/399-4997-6 - Implementing Self-Service.mp4
142M	5.Connect.Call.Architecture/399-4997-7 - Configuring Customer Callback Part 1.mp4
157M	5.Connect.Call.Architecture/399-4997-8 - Configuring Customer Callback Part 2.mp4
96M	5.Connect.Call.Architecture/399-4997-9 - Adding a Lex Bot Part 1.mp4
139M	6.Configuring.Agents
64M	6.Configuring.Agents/399-4995-1 - Configuring Agents.mp4
76M	6.Configuring.Agents/399-4995-2 - Adding and Using Agent States.mp4
242M	7.Management.and.Monitoring
81M	7.Management.and.Monitoring/399-4996-1 - Configuring and Working with Call Recordings.mp4
39M	7.Management.and.Monitoring/399-4996-2 - Monitoring Live Conversations and Listen In.mp4
123M	7.Management.and.Monitoring/399-4996-3 - Configuring Monitoring and Metrics.mp4
74M	8.Troubleshooting
40M	8.Troubleshooting/399-5344-1 - Troubleshooting Part 1.mp4
34M	8.Troubleshooting/399-5344-2 - Troubleshooting Part 2.mp4
410M	9.Amazon.Connect.Chat.Update
101M	9.Amazon.Connect.Chat.Update/399-5753-1 - Leveraging Chat Functionality in Amazon Connect Part 1.mp4
48M	9.Amazon.Connect.Chat.Update/399-5753-2 - Leveraging Chat Functionality in Amazon Connect Part 2.mp4
115M	9.Amazon.Connect.Chat.Update/399-5753-3 - Transferring Chats and Calling other Agents.mp4
147M	9.Amazon.Connect.Chat.Update/399-5753-4 - Leveraging a Lex Chatbot.mp4
3.0G	total