Customer Experience For Dummies By: Roy Barnes, Bob Kelleher

Author: Roy Barnes, Bob Kelleher
Narrated by: Stephen R. Thorne

A positive customer experience is absolutely essential to keeping your business relevant. Today’s business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.  

The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You’ll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more.  

• Gives you the tools you need to target customers more precisely  
• Helps you implement new social and mobile strategies  
• Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels

27M	Customer Experience For Dummies-Part01.mp3
23M	Customer Experience For Dummies-Part02.mp3
37M	Customer Experience For Dummies-Part03.mp3
26M	Customer Experience For Dummies-Part04.mp3
27M	Customer Experience For Dummies-Part05.mp3
26M	Customer Experience For Dummies-Part06.mp3
32M	Customer Experience For Dummies-Part07.mp3
22M	Customer Experience For Dummies-Part08.mp3
36M	Customer Experience For Dummies-Part09.mp3
32M	Customer Experience For Dummies-Part10.mp3
24M	Customer Experience For Dummies-Part11.mp3
306M	total